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File a Complaint
Open to learners, employers, regulators, and any other stakeholder — no fee, no registration required. Part of our Program Information.
How It Works
- Acknowledgment: You receive a written acknowledgment within 3 business days.
- Independent review: Your complaint is assigned to a reviewer who was not involved in the matter you are complaining about.
- Resolution: We target resolution within 30 days. Complex matters may take longer — if so, we'll tell you.
- Outcome: You are informed of the outcome in writing.
- No retaliation: Filing a complaint does not prejudice your standing in the program. Complaints alleging discrimination are prioritized (see our Nondiscrimination Policy).
Disagree with a decision we made (exam result, certificate denial, accommodations denial, or certificate invalidation)? Use our Appeals process instead.